Art. 46 Law on market practices: ‘The consumer has the right to notify the company of the cancellation of the purchase, without penalty and without giving any reason, within 14 calendar days from the day of the delivery of the goods’.
Any ordered item can be returned or exchanged for another item within fourteen calendar days. The item must be returned in its original package and sent with the return form to the following return address: BWSurf Europe BV, Mercuriusweg 8/a, 5971LX Grubbenvorst, The Netherlands. The customer then has the option of a full refund or a voucher.
The customer can also return the item by mail within fourteen calendar days. In that case, the item should be packed in the original box and sent with the return form to the following return address: BWSurf Europe BV, Mercuriusweg 8/a, 5971LX Grubbenvorst, The Netherlands. It is also possible to call upon the services of the BWSurf Europe’s carrier to return the goods. In this case, both the return label and the carrier dispatch label that the customer will receive from the seller should be affixed to the package.
The customer will be responsible for all return charges.
Apart from possible return charges, there is no extra charge or compensation for returning goods.
Once the goods have been returned, the seller will refund the customer by the same method of payment as used for the original transaction. However, the customer can also opt for a voucher. With this voucher, he can place a new order subject to the provisions specified below.