General Terms & Conditions

1. General Provisions

The use of the website (hereafter referred to as the “Seller”) is governed by these terms and conditions. The website is the property of BWSurf Europe BV with company number NL858454683.B01 and headquarters in 5971LX Grubbenvorst, Mercuriusweg 8/a, NETHERLANDS. Any pre-order or order placed on the web shop is subject to these general terms and conditions.
Anyone who places an order, in doing so confirms that he/she is a natural person and not a dealer or at least is not ordering in the capacity of a dealer.
The act of placing an order implies acceptance of the general terms and conditions. When placing an order, the customer declares to know and accept the seller’s general terms and conditions. The general terms and conditions are always available and can be consulted at any time on the website.
All matters not specifically covered by these general terms and conditions, are governed by Dutch law.

2. Supply and Order

Orders can only be placed online at
Online orders are intended for non-commercial use. These general terms and conditions only apply to consumers within the meaning of the Law on market practices and consumer protection of 6 April 2010.
The seller undertakes to process online orders while stocks last and within the limitations imposed by the present terms and conditions. In accordance with art. 9, online orders can only be processed once the customer has provided all the necessary identifying information.
The seller reserves the right to refuse orders in case of serious suspicion of abuse of rights or bad faith, of unacceptable commercial purposes or if a particular item is out of stock. Offers are not cumulative.
An order won’t be final until these general terms and conditions, the prices and the description of the offer have been accepted. Should there be any uncertainty about the offer or after having placed the order, the customer can always contact the seller for additional information by e-mail at or by calling  +31-77-462-10-69. We aim to answer all enquiries as soon as possible.

3. Payment

The prices are those indicated on the website at the time of the order. All prices are inclusive of VAT (21%).
For deliveries within Europe and depending on the amount of the order, costs of delivery are sometimes included in the price. Shipping costs are indicated at the time of the order before final confirmation. The customer can then still cancel the purchase order.

Orders will only be delivered after receipt of payment. We accept the following payment methods: Bank transfer, Visa, Mastercard, Paypal.
If the payment is made by bank transfer, the order will only be executed after receipt of the payment. In the meantime the ordered item will be held for 7 days, the period within which the transfer has to be done and the payment should have reached the seller; otherwise, the order will not be processed.
It is also possible to pay with vouchers (gift vouchers, discount coupons, coupons…)

4. Order Confirmation

After the system has accepted the above mentioned payment, the seller confirms the order via e-mail.

5. Delivery

The order will be delivered to the address provided by the customer.
Delivery costs can be included in the price, depending on the amount of the order and the place of delivery.
The delivery period starts after receipt of the payment. This also applies to payments made by bank transfer. We do our utmost to deliver your order as swiftly as possible.
The seller is not responsible for any delays in the delivery or delivery failures due to the carrier.

6. Pre-order

In the event that ordered items are temporarily out of stock, the customer can place a pre-order for the item(s) in question. When placing a pre-order, the amount or price of the item will be blocked on the credit card. Once the item is available and ready for dispatch to the customer, the amount will be taken from the credit card.

7. Return

Art. 46 Law on market practices:
‘The consumer has the right to notify the company of the cancellation of the purchase, without penalty and without giving any reason, within 14 calendar days from the day of the delivery of the goods’.

Any ordered item can be returned or exchanged for another item within fourteen calendar days. The item must be returned in its original package and sent with the return form to the following return address: BWSurf Europe, Mercuriusweg 8/a, 5971LX Grubbenvorst, NETHERLANDS. The customer then has the option of a full refund or a voucher.
The customer can also return the item by mail within fourteen calendar days. In that case, the item should be packed in the original box and sent with the return form to the following return address: BWSurf Europe, Mercuriusweg 8/a, 5971LX Grubbenvorst, The Netherlands.
It is also possible to call upon the services of the BWSurf Europe carrier to return the goods. In this case, both the return label and the carrier dispatch label that the customer will receive from the seller should be affixed to the package.
The customer will be responsible for all return charges.
Apart from possible return charges, there is no extra charge or compensation for returning goods.
Once the goods have been returned, the seller will refund the customer by the same method of payment as used for the original transaction. However, the customer can also opt for a voucher. With this voucher, he can place a new order subject to the provisions specified below 3.

8. Warranty

Any problem or defect in the delivery of an item, or damage or qualitative impairment must be notified by registered mail to: BWSurf Europe, Mercuriusweg 8/a, 5971LX Grubbenvorst, The Netherlands. Or via the web shop contact page, or by e-mail to:
In case of identified problems, the customer should notify the seller. The seller offers the warranties provided by law.
The seller is not liable for force majeure, accidents, improper use or wrong treatment of an item by the customer.
If the item is found to be defective, it will be replaced or repaired free of charge. If the repair costs are out of proportion, the seller reserves the right to replace the item or to exchange it for a similar item.

9.  Signature and Evidence

The customer accepts electronic evidence.
The customer is solely and exclusively responsible for the accuracy of all data transmitted by him or her.
When placing an order or reservation online for the first time, the customer must follow the registration process. After that, the customer only has to register when placing a new order or reservation.
The final order confirmation by the customer will constitute acceptance of the order at the set price. The customer’s confirmation shall be considered to be his or her signature and express acceptance of all transactions via the website.

10. Responsibility for the Use of the Website

The aim of the seller’s website is to provide the customer with general information on the seller’s products and activities. With regard to the access, the ordering process, the delivery or other services, the seller only has an obligation to use best endeavours.
The seller has the right to suspend or discontinue the website or any part of it at any time, for purposes of maintenance or update or for any other reason, even without prior notice.
The seller cannot be held responsible for any inconvenience or damage caused by the use of the internet, by any system breakdown, by the intrusion of outsiders or by a virus, nor for information placed or processed on the website or any other fact that can be considered force majeure.

11. Privacy Protection

The seller reserves the right to collect customer data for internal use only, both directly through collecting the data provided by the customer upon registration and/or ordering, and indirectly through e.g. the use of cookies, registration to the newsletter, reservation requests or orders.
In accordance with the Law on the protection of privacy of 8 December 1992, the customer always has the right to view or modify these data, or have them removed if he/she no longer wishes to receive information on the seller’s activities. To this effect, the customer can contact the seller. The customer can personally modify his data via his or her account profile.

12. Intellectual Property

All areas of the seller’s website, and the technology used to make it, are the exclusive property of the seller and are protected by copyright.
Users who have an own website and who want to create a link between their site and the seller’s home page, even for strictly personal use, need the seller’s express consent to do so.

13. Jurisdiction and Applicable Law

This agreement shall be subject to the provisions of Dutch law. In the event of litigation, only the Court of Amsterdam shall have jurisdiction.